Traveller Rights
All travellers of Leisure Options have a right to:
- Respect for their individual human worth, dignity and privacy
- Be informed about available services and how to participate in, and contribute to decision making
- Have services provided by appropriately qualified and/or experienced staff
- Be treated in a dignified, safe and comfortable manner
- Be consulted about their needs and preferences
- Be included in all decisions concerning the type of assistance provided and the way it is provided
- Be given a choice to participate fully in all activities and support their efforts to gain and maintain independence or the right to refuse to participate in any event or activity if appropriate
- Receive appropriate assistance at all times
- Access to a quality services irrespective of sex, race, ethnicity, culture language, religion, marital status, disability, sexuality or age
- Autonomy is respected including the right to form meaningful relationships and sexual expression
- Expect holidays and travel that is reliable, of high quality, culturally and linguistically relevant and inclusive and accessible
- Privacy and confidentiality (except where compelling ethical, moral or legal reasons)
- Express grievances and seek redress without fear of it affecting decisions relating to the assistance they receive
- Access to complaints mechanisms if required and to have grievances about service delivery heard and dealt with in a fair and objective manner
- Involvement of an advocate or other representative of choice
Traveller and Representative Responsibilities
Travellers and their representatives who are using Leisure Options services have a responsibility to:
- Not display aggressive behaviour toward staff or other travellers
- Act in a way which respects the rights of other travellers and staff including their rights to confidentiality and privacy
- Respect as individuals everyone involved in the provision of service
- Accurately inform staff of support needs
- Act in accordance with the group whilst on holidays and contribute in a meaningful way
- Respect the human worth and dignity of the service provider’s staff and other travellers
- To play their part in helping the service provider to provide them with services
- Respect and abide by the rules and responsibilities whilst on a Leisure Options holiday
If you have problem:
- Make a complaint to Leisure Options
- Contact the Victorian Disability Advocacy Program on 1300 880 043 or disabilityadvocacy@dhhs.vic.gov.au Disability advocacy is available to people with a disability if they need it. Family or carers might also request advocacy support.
- Contact the Office of the Disability Services Commissioner on 1800 677 342 or complaints@odsc.vic.gov.au
- Contact the Victorian Equal Opportunity and Human Rights Commission on 1300 292 153 or complaints@veohrc.vic.gov.au
