Access & Eligibility
At Leisure Options we specialise in providing supported holidays for adults (over 18 years) with a disability. Our services provide support for travellers with physical and/or intellectual disabilities, acquired brain injuries along with travel companions for the frail and elderly.
Whilst we respect everyone’s right to enjoy a holiday unfortunately Leisure Options is not able to accommodate people with severe intellectual disabilities, travellers who are violent or have very aggressive and/or challenging behaviours.
Leisure Options manages all bookings on a “first in first served basis”. Eligibility is assessed from information supplied in the Holiday Application Form Once eligibility is confirmed travellers are listed for their selected tour. Positions are held for 14 days pending payment of holiday deposit. Bookings are guaranteed on payment of deposit. If selected holidays are full travellers will be directed to other suitable tour options. Holiday Guarantee ensures all scheduled tours run as planned, minimum numbers do not apply.
If Leisure Options is unable to support a traveller due to age, behaviours, complex support needs or other reasons they will refer onto one of their preferred suppliers who is better suited to assist.
Home visits can be arranged for travellers wishing to meet Leisure Options staff prior to travel. Leisure Options may schedule a home visit for travellers with complex care requirements. Costs for these visits will be invoiced to the traveller.
Entering and Exiting the Service
The first holiday booking is considered entry to the service. A Holiday Application Form is required to be completed or updated every 18 months, or sooner if information changes. This can be completed by the traveller, their carer, family member, significant other or advocate. Terms and Conditions are required to be signed for each tour and a Service Agreement is valid for the duration of the plan. Should either party wish to end the Service Agreement they must give 60 days written notice and apply to all conditions set out in the Leisure Option’s cancellation policy. If either party seriously breaches this Service Agreement the requirement of notice will be waived. NDIS plans are required and are used to identify and support holiday goals. Travellers can re-access the service at any time by booking on a holiday and ensuring all paperwork is up to date.