Rights & Responsibilities

Traveller Rights

All travellers of Leisure Options have a right to:

  • Respect for their individual human worth, dignity and privacy
  • Be informed about available services and how to participate in, and contribute to decision making
  • Have services provided by appropriately qualified and/or experienced staff
  • Be treated in a dignified, safe and comfortable manner
  • Be consulted about their needs and preferences
  • Be included in all decisions concerning the type of assistance provided and the way it is provided
  • Be given a choice to participate fully in all activities and support their efforts to gain and maintain independence or the right to refuse to participate in any event or activity if appropriate
  • Receive appropriate assistance at all times
  • Access to a quality services irrespective of sex, race, ethnicity, culture language, religion, marital status, disability, sexuality or age
  • Expect holidays and travel that is reliable, of high quality, culturally and linguistically relevant and inclusive and accessible
  • Privacy and confidentiality (except where compelling ethical, moral or legal reasons)
  • Express grievances and seek redress without fear of it affecting decisions relating to the assistance they receive
  • Access to complaints mechanisms if required and to have grievances about service delivery heard and dealt with in a fair and objective manner
  • Involvement of an advocate or other representative of choice

Traveller and Representative Responsibilities

Travellers and their representatives who are using Leisure Options services have a responsibility to:

  • Not display aggressive behaviour toward staff or other travellers
  • Act in a way which respects the rights of other travellers and staff including their rights to confidentiality and privacy
  • Respect as individuals everyone involved in the provision of service
  • Accurately inform staff of support needs
  • Act in accordance with the group whilst on holidays and contribute in a meaningful way
  • Respect the human worth and dignity of the service provider’s staff and other travellers
  • To play their part in helping the service provider to provide them with services
  • Respect and abide by the rules and responsibilities whilst on a Leisure Options holiday

If you have problem:

  1. Make a complaint to Leisure Options
  2. Contact the Victorian Disability Advocacy Program on 1300 880 043 or disabilityadvocacy@dhhs.vic.gov.au Disability advocacy is available to people with a disability if they need it. Family or carers might also request advocacy support.
  3. Contact the Office of the Disability Services Commissioner on 1800 677 342 or complaints@odsc.vic.gov.au
  4. Contact the Victorian Equal Opportunity and Human Rights Commission on 1300 292 153 or complaints@veohrc.vic.gov.au