All travellers of Leisure Options have a right to:
Respect for their individual human worth, dignity and privacy
Be informed about available services and how to participate in, and contribute to decision making
Have services provided by appropriately qualified and/or experienced staff
Be treated in a dignified, safe and comfortable manner
Be consulted about their needs and preferences
Be included in all decisions concerning the type of assistance provided and the way it is provided
Be given a choice to participate fully in all activities and support their efforts to gain and maintain independence or the right to refuse to participate in any event or activity if appropriate
Receive appropriate assistance at all times
Access to a quality services irrespective of sex, race, ethnicity, culture language, religion, marital status, disability, sexuality or age
Autonomy is respected including the right to form meaningful relationships and sexual expression
Expect holidays and travel that is reliable, of high quality, culturally and linguistically relevant and inclusive and accessible
Privacy and confidentiality (except where compelling ethical, moral or legal reasons)
Express grievances and seek redress without fear of it affecting decisions relating to the assistance they receive
Access to complaints mechanisms if required and to have grievances about service delivery heard and dealt with in a fair and objective manner
Involvement of an advocate or other representative of choice
Traveller and Representative Responsibilities
Travellers and their representatives who are using Leisure Options services have a responsibility to:
Not display aggressive behaviour toward staff or other travellers
Act in a way which respects the rights of other travellers and staff including their rights to confidentiality and privacy
Respect as individuals everyone involved in the provision of service
Accurately inform staff of support needs
Act in accordance with the group whilst on holidays and contribute in a meaningful way
Respect the human worth and dignity of the service provider’s staff and other travellers
To play their part in helping the service provider to provide them with services
Respect and abide by the rules and responsibilities whilst on a Leisure Options holiday
If you have problem:
Make a complaint to Leisure Options
Contact the Victorian Disability Advocacy Program on 1300 880 043 or disabilityadvocacy@dhhs.vic.gov.au Disability advocacy is available to people with a disability if they need it. Family or carers might also request advocacy support.
Contact the Office of the Disability Services Commissioner on 1800 677 342 or complaints@odsc.vic.gov.au
Contact the Victorian Equal Opportunity and Human Rights Commission on 1300 292 153 or complaints@veohrc.vic.gov.au
