Because your dream holiday should never be cancelled
Planning a holiday is exciting. You research the destination, choose your dates, get your NDIS funding for supports approved, pack your bags—and then suddenly, you get the call: “We’re sorry, but this trip has been cancelled due to low booking numbers.”
If you’ve experienced this before, you’ll know just how frustrating and disappointing it can be. Especially when you’ve been looking forward to the adventure for months, and your family and carers may also be impacted by the change in plans.
That’s why Leisure Options does things differently.
We’ve made a promise to our travellers: if you’re booked, you’re going. No compromises. It’s all part of our Holiday Guarantee, and it sets us apart from other disability travel providers.
Cancelled holidays can be more than just inconvenient
For people with disabilities, booking a supported holiday takes time and thoughtful planning. Many travellers use NDIS funding to arrange for support during their trip, which means coordinating funding approval, ratios, support needs and more. Add to that the emotional investment – nerves, anticipation, and excitement – and you can see why a last-minute cancellation can be such a blow.
A cancelled trip doesn’t just ruin your week. It can throw out carefully organised schedules, create funding complications, and affect your confidence in booking future getaways. We’ve heard too many stories of people left disappointed, disheartened, and unsure who to trust.
That’s where Leisure Options steps in, with a guarantee we stand by.
What is the Holiday Guarantee?
At Leisure Options, every supported holiday is guaranteed to go ahead once you’re booked, regardless of how many other people have signed up.
We’re proud to say:
- We never cancel due to low booking numbers
- We won’t leave you hanging or change plans last minute
- We deliver on our promise—because your holiday matters
And if you’ve booked at a higher traveller-to-carer ratio (like 1:4), but you’re the only one booked on that trip, you’ll still go ahead—and you won’t pay a cent more. That means you could enjoy a 1:1 holiday at the 1:4 price, with no hidden fees, should you choose to proceed.
This guarantee applies to every one of our group departures, whether you’re heading off on a relaxing road trip escape or one of our exciting overseas holidays to a dream destination.
It’s just one of the ways we help make travel fun, reliable, and stress-free – for you, your family, and your support network.
Why it matters
Our travellers tell us that our Holiday Guarantee offers more than just convenience – it offers peace of mind.
You can book knowing:
- your plans are safe and won’t be derailed
- your holiday is happening – no matter what
For many first-time travellers, this certainty helps reduce anxiety and makes the lead-up to their trip something to look forward to, not worry about.
And for families and carers, it’s one less thing to stress over. You’ll have the peace of mind knowing any plans you have scheduled won’t be impacted.
It’s all part of our commitment to you
The Holiday Guarantee reflects our core values:
Care, because your needs come first
Integrity, because we’ll never promise what we can’t deliver
Fun, because you deserve a holiday full of great memories – not last minute
letdowns.
With over 30 years’ experience in creating holidays for adults with disabilities, we’ve built our reputation on trust, reliability and the joy of travel. That’s why we’re proud to be one of Australia’s most trusted disability travel agents and NDIS service providers. It’s why our travellers keep coming back.
Please note:
Leisure Options’ Holiday Guarantee applies to trip departures regardless of booking numbers. However, this guarantee does not cover cancellations or rescheduling due to circumstances beyond our control, including but not limited to airline disruptions, severe weather events, natural disasters, or acts of war. We will always do our best to support and communicate with you in these situations.
