Eligibility

Leisure Options is a specialist travel agency with over 25 years’ experience providing supported holidays for adults (18 years and over) with a disability.

Our services provide support for travellers with intellectual and/or physical disabilities, acquired brain injuries along with travel companions for the frail and elderly.

Whilst we respect everyone’s right to enjoy a holiday, unfortunately, Leisure Options is not able to accommodate people with severe intellectual disabilities, travellers who are violent or have highly aggressive and/or challenging behaviours.

Bookings

We manage your booking on a ‘first in first-served basis.’ Eligibility is assessed from information supplied in the Holiday Application Form and once confirmed you are listed on your selected tour.

Your position is held for 14 days pending payment of your holiday deposit. Bookings are guaranteed on the payment of a deposit.

If your selected holiday is full, you will be directed to other suitable tour options. Our Holiday Guarantee ensures all scheduled tours run as planned and minimum numbers do not apply.

Referrals

If Leisure Options is unable to support a traveller due to age, behaviours, complex support needs, or other reasons we will refer you onto one of our preferred suppliers who are better suited to assist.

Home Visits

Home visits can be arranged for travellers wishing to meet their tour leader prior to travel. Leisure Options may schedule a home visit for travellers with complex care requirements. Costs for these visits are invoiced to the traveller.

Entering and Exiting the Service

The first-holiday booking is considered entry to the service. An initial Holiday Application Form is required and then it must be updated every 18 months, or sooner if information changes. This can be completed by the traveller, their carer, family member, significant other, or advocate.

Terms and Conditions are required to be signed for each tour and a Service Agreement must be completed upon entry into the service.

Should either party wish to end the Service Agreement they must give 60 days written notice and apply to all conditions set out in Leisure Option’s cancellation policy.

If either party seriously breaches the Service Agreement the requirement of notice will be waived. Travellers can re-access the service at any time by booking on a holiday and ensuring all paperwork is up to date.

Accessibility and diversity

Our Port Melbourne office is centrally located and wheelchair accessible. Leisure Options has a fleet of vehicles, one of which has been fitted for wheelchair accessibility.

We are committed to making the content of our website accessible and easy to use for all travellers, regardless of capability. We have therefore built our website to adhere to best practice by following W3C standards, allowing you and users of all capabilities to access our site. We strive to conform to the W3C Web Content Accessibility Guidelines and to comply with Level AA of the Web Content Accessibility Guidelines, Version 2.0.

We are continually working to improve the quality and accessibility of our website. While every effort has been made to ensure that it is accessible to the widest number of users, if you experience any problems or have any questions regarding the accessibility of this website, please don’t hesitate to contact us.