Complaints Policy

Complaints can be made:

1. By letter
2.Verbally
3. Through feedback forms

If you have an issue whilst on holiday:

1. Talk to your staff member or the Key Leader or
2. Talk to Leisure Options management or
3. Get assistance and submit a written account of your complaint

 Leisure Options will:

1. Review your complaint in a timely and professional manner
2. Keep you up to date and provide feedback as soon as possible