Terms and Conditions
OUR RESPONSIBILITIES
HOLIDAY REGISTRATION
On receipt of your deposit, $300 for Victorian, $800 for Interstate holidays or $1000 for International travel, Leisure Options will reserve a place on your selected holiday.
HOLIDAY CHANGE AND/OR CANCELLATION
Leisure Options will endeavour to run all tours as published in the brochure. Leisure Options reserves the right to:
• Alter or modify itineraries as deemed necessary
• Alter tour costs as necessary
• Cancel a tour if minimum participant numbers are not met
Should change or cancellation be deemed necessary Leisure Options will give all participants reasonable notice thereof, and where available, offer a comparable alternative. If an alternative is not available or acceptable you will be entitled to either a full refund of monies paid by you to Leisure Options or transfer to another holiday without payment of a transfer fee.
HOLIDAY DETAILS AND CONDITIONS
The information and pricing contained in the brochure, and on the Leisure Options website, is correct to the best of our knowledge at the time of going to print. We cannot guarantee that any item or amenity mentioned will be available, especially where we have no direct control over it.
RESPONSIBILITY
All travel arrangements are made on the client’s behalf upon the express condition that neither Leisure Options nor its owner or staff shall be liable or responsible for any negligent or wilful act or failure to act of any third party which are to, or do supply, any goods or services for any trip.
RELEASE OF LIABILITY
In consideration of the services and arrangements provided by Leisure Options, I do hereby release, waive, discharge, hold harmless and agree to indemnify Leisure Options from any and all claims, actions, or losses for bodily injury, property damage or otherwise which may arise out of or occur during my travel in connection with the scheduled holiday and any activities conducted in conjunction therewith. Regardless of the situation or circumstances giving rise to a claim, I waive any right to seek consequential, punitive or exemplary damages against Leisure Options Pty Ltd. Travel Companions, leaders or staff.
YOUR RESPONSIBILITIES
BOOKING YOUR HOLIDAY
To make a booking you must send us either a signed and completed Holiday Application Form, or Holiday Form update, and a deposit of $300 per person for Victorian Holidays, $800 per person for interstate holidays or $1000 for international travel. The deposit must be received within 14 days of making the booking or immediately if departure is within 60 days for an Australian holiday or 90 days for International holidays.
PAYING THE BALANCE
The balance of the holiday price must be paid no later than 60 daysbefore the scheduled holiday departure date, which shall be by the due date stated on the Invoice issued to you by Leisure Options, or immediately if departing within 30 days. Some holidays may require an earlier full payment. If payment isn’t made by the due date, Leisure Options may assume that you have cancelled and cancellation charges in accordance with clause 3 below will be levied by Leisure Options.
IF YOU CANCEL
Cancellation charges do apply if a participant or their representative cancels their holiday. Notice of cancellation must be in writing to Leisure Options. Cancellation fees are in addition to any payments made or owed to a third party, other operator or service. ( eg. airlines, accommodation)
Cancellation fees are:
Domestic Holidays
• 60 days or more prior to travel - Loss of deposit
• 31-59 days prior to travel - 50% of total cost
• 0-30 days prior to travel - 100% of total cost
International Holidays
• 120 days or more prior to travel - Loss of deposit
• 91-119 days prior to travel - 50% of total cost
• 0-90 days prior to travel - 100% of total cost
TRAVEL INSURANCE
Leisure options recommends that all participants take out adequate comprehensive Travel Insurance to cover for cancellation, medical expenses, personal accident, personal baggage, money and public liability. This should be arranged through Leisure Options at the time of payment of the deposit. Travel Insurance does not cover failure to be at the departure point on time, cancellation due to the holiday participant changing their mind, and cancelling due to illness related to a pre existing condition. There is special insurance cover (at an extra cost) related to pre existing medical conditions, and this is accepted at the discretion of the insurance company.
HOLIDAY CONDITIONS
Leisure Options reserves the right to withdraw holiday participation from anyone whose behaviour is likely to effect the smooth operation of the holiday or adversely affect the enjoyment or the safety of other holiday participants. Leisure Options shall be under no liability to such person. If a participant needs to be sent home early, the participant or guardian will bear the full cost of the participants return, including staff costs, transport, accommodation & all other support costs. A holiday participant is liable for any damage to property or persons they may cause. Leisure Options reserves the right to use holiday photos or videos in any promotional material unless requested otherwise by the participant or their representative in writing.
All holiday departure points are from Melbourne unless otherwise specified.
Leisure Options Tour Leaders do not share rooms with participants.
If a participant requires checking or intervention during the night then they will require an active night staff person. This will necessitate an additional staff member and will be at an additional cost.
The following is included in the holiday price:
• All meals
• Accommodation
• Entry fees to tourist venues
• Transport throughout the duration of the holiday as per itinerary
• Staff support as specified
• A souvenir photo album from the holiday
The following is NOT included in the holiday price:
• Participant spending money
• Transfers to and from departure & drop off points (unless specified)
• Passport and visa fees
• Airfares (unless specified)
• Accommodation does not include single room use
Items of personal nature such as laundry, toiletries, postage, telephone calls, excess baggage charges, medical or first aid supplies, wheelchair or equipment rentals, personal and travel insurance, morning/afternoon tea and drinks.